Privacy Policy

At fline.lk, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website.

Information We Collect

We may collect the following types of information:

  • Personal identification information (such as your name, email address, phone number, billing and shipping address) provided when you place an order, create an account, subscribe to our newsletter, or contact us.
  • Payment information (handled securely by our payment gateway provider, PayHere – we do not store full card details on our servers).
  • Order details (such as products purchased, order history, and preferences).
  • Technical information (such as IP address, browser type, device information, pages visited, time and date of visits, and referring URLs) collected automatically via cookies and similar technologies.
How We Use Your Information

We use the collected information for the following purposes:

  • To process and fulfill your orders, including shipping and delivery within Sri Lanka.
  • To communicate with you about your orders, inquiries, updates, promotions, and customer support.
  • To improve our website, products, and services based on user behavior and feedback.
  • To send marketing emails or newsletters (you can unsubscribe at any time via the link in the email).
  • To comply with legal obligations, prevent fraud, and enforce our terms.
Sharing Your Information

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • Trusted service providers: We may share your information with third-party service providers who assist us in operating our website, processing payments (via PayHere), delivering products (courier partners), and providing analytics. These providers are contractually obligated to handle your data securely and confidentially and are not permitted to use it for their own purposes.
  • Legal requirements: We may disclose your information if required to do so by law, regulation, court order, or in response to valid legal requests or government authorities in Sri Lanka.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Payment Information

All payment transactions are processed securely through PayHere, Sri Lanka’s trusted payment gateway. We do not store your full credit/debit card details or sensitive payment information on our servers. PayHere’s privacy practices apply to payment data – please refer to their Privacy Policy at https://www.payhere.lk/privacy for more details.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content. You can manage cookie preferences through your browser settings.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Request restriction of processing or data portability (where applicable under Sri Lankan data protection laws).

To exercise these rights, contact us using the details below.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Last Updated: January 28, 2026

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact our customer support team at:

  1. Email: support@fline.lk 
  2. Phone/WhatsApp: +94777333621
  3. Address:
       AMSD Abenayake
       Ambakadawara
       Kanattewewa
       Wariyapola

We are here to assist you and ensure your shopping experience with fline.lk is safe, secure, and enjoyable.

Shopping Cart
Scroll to Top
0