Refund & Return Policy
Thank you for shopping at fline.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, unwashed, with tags attached, and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of the refund. If your return is approved, we will initiate a refund to your original method of payment (via PayHere). Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different size, color, or design (subject to availability), please contact our customer support team within 3 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Final sale items clearly marked as such
- Items that have been worn, washed, or altered
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery) with photos of the issue. We will arrange for a replacement (if available) or issue a full refund, including shipping costs, depending on your preference and product availability.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product, or incorrect size sent). In such cases, we will provide you with a prepaid shipping label or reimburse reasonable return shipping costs.
Processing Time
Refunds and exchanges will be processed within 3 business days after we receive and inspect your returned item. Please note that it may take additional time (up to 5–10 business days) for the refund to appear in your account, depending on your payment provider and bank.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@fline.lk or via WhatsApp/phone +94777333621. We are here to assist you and ensure your shopping experience with fline.lk is enjoyable and hassle-free.